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The Norton Insurance Brokers team standing outside the new office.

Insurance Careers in Birmingham

Are you looking for a rewarding insurance career in Birmingham where you can grow and make a real difference?

At Norton, we invest in our people. Whether you’re an experienced insurance professional, or you’re looking for a fresh start in a new industry, we’ll give you the tools and training you need to thrive and develop a successful career.

Your development matters to us. We create an environment where hard work is recognised, career progression is encouraged and helping you progress in a role that challenges and fulfils you.

If you’re looking for a career where you can flourish, be part of a supportive team and make a real impact for our clients, we’d love to hear from you.

Learn, develop, progress

Employee benefits at Norton

We want you to feel valued and supported. We also prioritise learning and development with our own Learning and Development Officer who helps our people to upskill, grow and progress in their career. Along with a competitive salary, we offer a range of benefits such as:

25 days’ annual leave (with 1 extra day off at Christmas)
Paid-for professional qualifications and training
Pension scheme
Bonus scheme (for sales teams)
Discounts and perks through our benefits portal
Staff parties twice a year
On-site gym and access to PT sessions

If you’re looking for a full-time job in Birmingham that offers great benefits, Norton is the place for you.

What is it like to work here?

Working at Norton will enable you to be part of a team that supports your growth and success. We feel strongly about career development, so you’ll be offered tailored training and given opportunities to progress.

Our culture is inclusive, ensuring that everyone feels valued and respected. We also provide flexibility to help you maintain a healthy routine, with a modern on-site gym and a free personal trainer if you wanted extra motivation.

What we’re looking for

You don’t need insurance experience to join us as we provide full training to help you succeed. What matters most is a willingness to learn, grow and deliver excellent customer service. We’re looking for people who are keen to develop their careers in a supportive and professional environment.

If you have worked in a customer-facing role before – whether in hospitality, retail or the financial service industry – you’ll likely already have the skills we’re looking for to build client relationships. Someone who enjoys helping others, pays attention to detail, and takes pride in their work will thrive at Norton.

DON'T JUST TAKE OUR WORD FOR, HEAR DIRECTLY FROM...

Lee, Customer Support Manager

“I started at Norton in 2014 on a graduate scheme as an Insurance Advisor, learning the ropes of the industry and gaining valuable experience in customer service and policy management.

“Within a year, I was promoted to Assistant New Business Manager, and after another year, I was entrusted with my own team and stepped into the role of Technical Manager. A couple of years later, I progressed to Floor Manager, where I was responsible for ensuring the smooth day-to-day running of the office floor. Fast forward to today, I’m the Customer Support Manager, overseeing a team that supports all three of our brands: Norton, Heritage and Tradesure.

“Throughout my time here, the company has provided me with the resources and opportunities to develop my knowledge of the insurance industry. I’m currently working towards my Certificate in Insurance (CII), which is enabling me to continue growing both professionally and personally. It’s been a fantastic journey, and I’ve been lucky to work with some brilliant colleagues along the way. I’m excited to see where my future leads at Norton and to continue growing with the company.”

Current vacancies

We’re always on the lookout for talented people. Here is the full-time job we’re currently recruiting for in Birmingham:

Two clients being explained about their insurance cover by a Personal Client Manager

Personal Client Manager / Insurance Advisor

You’ll be the main point of contact for our clients, ensuring they receive a personal service. This role is perfect for someone who enjoys delivering excellent customer service and solving problems.

Key responsibilities include:

Building strong relationships with clients.
Understanding clients’ insurance needs and providing tailored insurance solutions.
Handling customer queries, policy renewals, and adjustments.
Supporting clients with claims and ensuring a smooth process.

We also may be looking to recruit for other roles such as in business support departments. Even if you don’t see a role that fits, we’d still love to hear from you.

Submit an application today

We’re always on the look out for enthusiastic people to become our next Personal Client Manager or Insurance Advisor at Norton.

If you’re interested in any of our roles, or would like to find out more about working for us, please complete the short application form below. We review applications regularly and we’ll be in touch if we think you’d be a great fit.

A graphic of the Norton Insurance Brokers values

Our company values

We’re proud of our company values. They define who we are, how we work, they guide our culture and help us to service our clients in a way that meets their unique needs.

We Care: Building relationships with kindness, respect, and authenticity.
Life is an Adventure: Embracing challenges with energy, fun, and resilience.
Together We Work: Creating a collaborative and inclusive workplace.
We Flourish: Supporting growth and celebrating success.

Our quarterly Value Champions initiative recognises employees who go above and beyond in demonstrating these values, ensuring that our people are recognised for their excellence.

Read more about our values

Our services

Protect your assets with

Home Insurance

Whether your home is your castle, a three-bed semi or a sprawling farmhouse, protect it with insurance that recognises its true value. Our experienced team have access to a wide range of specialised policies so your home gets cover as unique as it is.

Our services

Gear up your defence with

Specialist Vehicle Insurance

We won’t say we wrote the book on classic car insurance, but we wrote some of the very first policies. Classic, high value and performance cars need specific insurance, so let us help you find the protection you need.

Our services

Cover your collection with

Collections Insurance

Whether you collect medals, art, cars, china and porcelain, stamps, rare antiques or something else, our dedicated team can help you arrange flexible cover that can grow alongside your collection.

Our services

Travel in confidence with tailored

Travel Insurance

Take the right cover with you, whether for business or pleasure. Frequent fliers and those with pre-existing medical conditions, as well as family and work groups, can all be catered for by our trusted insurance partners.

Our services

Contact us for shipshape

Small Craft Insurance

From sailing dinghies and catamarans, to narrowboats, jetskis and other watersports craft, Norton Insurance Brokers can provide small craft cover to suit.

Our services

Cover life's adventures with

Touring Caravan Insurance

Protect your caravan for trips in the UK and abroad. Our comprehensive cover provides peace of mind, enabling you to enjoy more of life’s adventures.