We are proud to share that we have been awarded the prestigious Platinum Trusted Service Award on Feefo for the second consecutive year.
Feefo is a global leader in verified customer reviews, and presents the Platinum Trusted Service Award to businesses that consistently demonstrate outstanding service.
Achieving Platinum Status requires businesses to maintain an average rating of at least 4.5 from a minimum of 50 reviews annually for three consecutive years at Gold Status. Last year, we not only met these standards but exceeded them, achieving an impressive 4.8 average rating from over 1,100 client reviews. We’re incredibly proud of this achievement.
This recognition highlights our ongoing commitment to delivering exceptional customer experiences, earning us the highest accolade on offer from Feefo.
Mark Wilkinson, Managing Director at Norton Insurance Brokers, commented: “Receiving Feefo’s Platinum Trusted Service Award is a testament to our team’s dedication in delivering personalised service and expert advice, so it’s incredibly satisfying to see our clients acknowledge this. I’d like to extend a huge thank you to our clients for their trust and feedback, to our team for their hard work, and to Feefo for allowing us to strive to improve.”
Feefo’s CEO, Tony Wheble, also praised Norton Insurance Brokers’ accomplishment: “Well done on your fantastic achievement from the whole team here at Feefo. And here’s to continued customer service excellence in 2025 and beyond.”
This achievement is an embodiment of our values and what we endeavour to do as a business – caring for our customers, working together as a team to achieve our goals, and enjoying the adventure along the way so that we can flourish.
Pictured: The Norton Insurance values